Using Our Website
Hi everyone,
Thank you very much for visiting our website. We hope you will enjoy viewing the products that we sell here and also hope to see you in-store for those of you who have the opportunity to visit us in-person.
We understand that some things online can be difficult to understand, especially when ordering products that are sold by the kilogram, so we have decided to provide you with some information on how to best understand our online ordering system. Please write to us if you have any pressing questions and we will attempt to assist you.
Making an order
Below is a five part video showing how an order can be made. If you don’t have an account, please follow the instructions relating to this below.
Setup of online account
You can login and sign up for an online account with us here. If you have a wholesale account with us, when you sign up or login, this will be connected together to your online account. If this does not occur, please advise our staff to see if they are able to assist.
To log out, please go here and click the log out button found on the top navigation bar.
Understanding scale products
The select button and the product screen
When you select a scale product meaning a product from our website that is sold by the kilogram, you must use the ‘Select’ button. An example of this is ⬇️ shown below ⬇️ Clicking the button will take you to the product screen where you can say how you would like to buy of that product and by which ‘pack’.
When you go the the product screen, you will probably see the default unit set to ‘kg’. You can easily change this by selecting the unit drop-down menu and select a different unit such as ‘4 pack’ for example. The product screen options will look something like the ⬇️ image below ⬇️
When you select a pack option, you will see an ⬇️ orange and purple price tag ⬇️ The orange one is the price of the pack you’ve selected at this moment. The purple price is the price of the product per kilogram
The cart screen
When you go to your cart, you will notice that all your scale products will have their name then after some information like OQ: 3 4PkWt: 0.5. It’s confusing at first but hopefully easily explained here. ⬇️Below⬇️ is an example of what you would see in your cart.
| OQ: 3 | OQ stands for Original Quantity. Said simply, this is how many packs you have requested |
| 4PkWt: 0.5 | 4PkWt stands for 4 pack weighted item. Here each 4 pack weighs approximately 0.5kg |
Overall, OQ: 3 4PkWt: 0.5 means you’ve requested the 3 units of the 4-pack. Each unit weighs about 0.5kg.